Terms of Service

1.1 Acceptable Use Policy

When using our website and services, you agree to:

• → Provide accurate and complete information in all communications
• → Use our services only for lawful purposes and in accordance with these Terms
• → Not interfere with or disrupt the website's operation or servers
• → Not attempt to gain unauthorized access to any portion of the website or services
• → Respect intellectual property rights and not copy or distribute our content without permission

1.2 Permitted Uses

Our services are intended for personal and business use related to coffee delivery, education, and consulting. You may browse our website, inquire about services, place orders for delivery subscriptions, register for workshops, and engage our consulting services as described on our website.

1.3 Prohibited Activities

You may not use our services to:

• → Engage in any fraudulent, abusive, or unlawful activity
• → Transmit any harmful code, viruses, or malicious software
• → Harvest or collect information about other users
• → Impersonate any person or entity or misrepresent your affiliation
• → Use automated systems to access the website without permission
• → Resell our services without explicit written authorization

1.4 Service Access Requirements

To access certain features of our services, you may need to provide contact information, create an account, or meet specific eligibility requirements. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

2.1 Account Creation

For certain services such as delivery subscriptions, you may need to create an account. When creating an account, you must provide accurate, current, and complete information. You agree to update this information promptly if it changes.

2.2 Account Security

You are responsible for safeguarding your account credentials and for any activities or actions under your account. You should notify us immediately of any unauthorized access or security breach. We are not liable for any loss or damage arising from your failure to protect your account information.

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• → You violate these Terms of Service
• → We suspect fraudulent, abusive, or illegal activity
• → You provide false or misleading information
• → Your account has been inactive for an extended period

You may terminate your account at any time by contacting us. Upon termination, your right to use the services will immediately cease.

2.4 Multiple Account Policy

You may only create one account per individual or business entity unless explicitly authorized by us. Creating multiple accounts to circumvent restrictions or obtain additional benefits is prohibited.

3.1 Service Uptime and Maintenance

We strive to maintain reliable service availability, but cannot guarantee uninterrupted access. Our website and services may occasionally be unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance when possible.

3.2 Feature Availability

Service features and offerings may vary based on your location, subscription level, and other factors. We reserve the right to add, modify, or discontinue features at our discretion. Material changes to paid services will be communicated to affected users.

3.3 Geographic Restrictions

Our services may not be available in all geographic locations. Delivery services are subject to service area limitations. Workshop and consulting services may have location-specific availability. We reserve the right to refuse service in areas where we cannot maintain quality standards.

3.4 Service Modifications and Updates

We may modify, update, or improve our services to enhance functionality, security, or user experience. We will provide notice of material changes that affect your use of paid services. Your continued use of the services after such modifications constitutes acceptance of the changes.

4.1 Content Ownership

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Tempo Roasters or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our explicit written permission.

4.2 User-Generated Content

If you submit feedback, suggestions, testimonials, or other content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content for business purposes. You represent that you have the right to grant this license and that your content does not violate any third-party rights.

4.3 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purpose. This license does not include the right to download (except for page caching), modify, or redistribute content, or to use data mining or similar data gathering tools.

4.4 Trademark Notices

Tempo Roasters and our logo are trademarks of Tempo Roasters. You may not use our trademarks without prior written consent. All other trademarks, service marks, and trade names referenced on our website are the property of their respective owners.

5.1 Pricing

Prices for our services are stated in USD and are subject to change. We will provide advance notice of price changes for subscription services. You will be charged the price in effect at the time of your order or subscription renewal.

5.2 Payment Authorization

By providing payment information, you authorize us to charge the applicable fees to your designated payment method. You represent that you have the legal right to use the payment method provided and that the information you provide is accurate and complete.

5.3 Recurring Charges

For subscription services, you authorize recurring charges at the intervals specified in your subscription plan. You may cancel recurring charges by adjusting your subscription settings or contacting us, with changes taking effect at the end of the current billing period.

5.4 Refund Policy

Refund eligibility depends on the specific service and circumstances. Delivery subscriptions may be paused or canceled with appropriate notice. Workshop fees may be refundable if canceled within the specified timeframe. Consulting services are generally non-refundable after work has begun. Please contact us to discuss specific situations.