Privacy Policy

Personal Information You Provide

When you contact us, subscribe to our services, or interact with our website, you may provide:

• → Name and contact details (email address, phone number if provided)
• → Communication preferences and service interests
• → Messages and inquiries you send through our contact forms
• → Subscription and delivery information for our services
• → Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect:

• → Browser type and version, operating system, device information
• → IP address and general geographic location
• → Pages visited, time spent on pages, and navigation patterns
• → Referring website and search terms used to find us
• → Cookie data and similar tracking technologies (see our Cookie Policy)

Legal Basis for Processing

We process your personal data based on:

• → Your consent (which you can withdraw at any time)
• → Performance of our contract with you (providing services you request)
• → Our legitimate business interests (improving services, security)
• → Compliance with legal obligations

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained while you remain a customer and for a reasonable period thereafter. Website analytics data is retained according to our analytics provider's retention policies.

Service Delivery and Communication

We use your information to provide, maintain, and improve our coffee delivery, workshop, and consulting services. This includes processing orders, scheduling sessions, sending service-related updates, and responding to your inquiries.

Website Improvement and Analytics

We analyze how visitors use our website to improve functionality, user experience, and content. This helps us understand which services interest our audience and how we can better serve your needs.

Marketing Communications

With your consent, we may send you information about our services, coffee tips, and updates that we think might interest you. You can opt out of marketing communications at any time through unsubscribe links in our emails or by contacting us directly.

Third-Party Sharing

We do not sell your personal information. We may share data with:

• → Service providers who help us operate our website and deliver services (payment processors, email services, analytics providers)
• → Professional advisors and legal authorities when required by law
• → Business partners only with your explicit consent

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption for sensitive data transmission, regular security assessments, and access controls limiting who can view your information.

Data Encryption and Storage

Sensitive information transmitted to our website is encrypted using secure socket layer technology (SSL). Personal data is stored on secure servers with restricted access. Payment information is processed through PCI-compliant payment processors and is not stored on our servers.

Access Controls and Monitoring

We limit access to personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data are trained on privacy and security practices. We monitor our systems for potential vulnerabilities and attacks.

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, describing the nature of the breach and steps we're taking to address it.

Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction. We will update your information promptly upon verification.

Right to Erasure

You can request that we delete your personal information under certain circumstances, such as when it's no longer necessary for the purposes for which it was collected or if you withdraw consent. Some information may need to be retained for legal or legitimate business reasons.

Right to Data Portability

Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests by contacting us with your specific situation.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact page. We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two additional months, and we will inform you of any such extension.